Welcome to Sendit.co.uk - award winning, unique gifts for him and her!

General Terms and Conditions

1. Introduction

These terms and conditions form part of the contract of sale. They apply when you buy any goods from us via this site. Please print or save these terms for future use as we will not keep a file copy specifically for the transaction with you and we cannot guarantee that they will remain accessible on this website in future. These terms and conditions are available in the English language only.

We are legally required to remind Consumers that we are under a legal duty to supply goods that are in conformity with the contract. Furthermore, nothing below affects Consumers’ legal rights in relation to goods that are not in conformity with the contract, whether because they are faulty, not as described or otherwise. These terms and conditions may be changed at any time. Please check them carefully as they will apply to any new purchases from us via this site occurring after the effective date shown.

2. Your right to cancel

Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods. We have extended this to twenty-one days for our customers. Please note that personalised, made to order and perishable items are excluded. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract.

If you have received the goods before you cancel your contract then you must send the goods back to our returns address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our returns address at your own cost and risk as soon as possible. Please see our Delivery & Returns page for further information.

Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card or PayPal account will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. You MUST send all items back in original packaging we used to send the products out, including packaging and bubble wrap to keep the products safe. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

3. Minor variations in goods

We take reasonable care to ensure the representations, descriptions and dimensions of goods appearing on our product listing pages are correct. However, you acknowledge and accept that there may be minor differences between the actual goods and the way that they appear on our listing. For example, the colour tone may differ slightly or the labelling and packaging of the goods you receive may differ from the images of these which you see on the site.

4. Pricing

Our prices may change from time to time. The price for the goods you order is as stated on our product listing at the time you send us your order. If we have mis-priced any item by mistake, we are not obliged to supply the item at that price provided we notify you before we despatch it. If we do notify you, then you can decide if you want to order the item at the correct price but, if you do not, we will provide a full refund of any payments already made.

Delivery charges vary according to location and the type of goods ordered. The delivery charges do not include customs or import duties which may be applied to your order by the relevant authorities. We have no control of these and it is your separate responsibility to pay for them. We recommend that you check with your local customs office in advance. Further information can be found on the Delivery & Returns page of our website.

5. Submitting an order

We must receive payment of the whole of the price for the goods that you order plus any delivery charges before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in the order form. Your acceptance of these terms and conditions and our acceptance of your order brings into existence a legally binding contract of sale between us.

All orders are subjected to acceptance and availability. If any goods are unavailable, we will notify you of the unavailability as soon as possible and will arrange for a full refund if you have been charged.

6. Delivery

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate as we cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with the information you provide (unless this is caused by our negligence).

If you receive notification of an unsuccessful attempted delivery, it is your responsibility to use the details provided to contact the delivery company to arrange re-delivery. If nobody is available to receive the goods, we reserve the right to leave them at the doorstep, hall or reception as available.

Unless otherwise stated, delivery dates given on the website are estimates only. If you do not receive goods ordered by you within 14 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing of the problem within 30 days of the date on which you ordered the goods. Wherever possible we will fully investigate claims on behalf of all parties including filing any missing item reports with your local delivery office and policing team. If you notify a problem to us under this condition we may make good any shortage or refund to you the amount paid by you for the goods in question once our initial investigations have been completed with your local delivery office (usually within 72 hours).

Please note that our postage rates are subsidised and we charge a £5 restocking fee if your item can not be delivered or is not collected from your local delivery office and returned to us. This fee helps offset the costs associated with packaging and sending the items to you, any additional postage fees associated with the return and any affiliate fees that have been paid. If your item is not collected and returned to us, you will be refunded the full amount minus any postage fees and the restocking fee.

7. Protecting your privacy

We respect your privacy and will treat all your personal information as confidential. We promise not to sell, disclose or distribute information about you as an individual other than for the sole interest of administering your order and ensuring that we provide the very best service to you. All information is stored on a secure server and we respect the terms of the UK Data Protection Act 1998.

We only use your personal information under the following circumstances: i. to administer your account and for this purpose we may disclose your details to our third party service providers/ suppliers for the sole purpose of processing your order; ii. contact you if there are any problems with your order; iii. to further administer our website and it contents for the purpose of improving your shopping experience with us; vi. with your consent, to notify you of products, special offers or events that may be of interest.

Further information including the use of cookies be found in our Privacy Policy.

8. Our right to cancel

We reserve the right to decline or cancel any order prior to delivery. Examples of when we might do so include: where products you have ordered are out of stock; where we have made an error in the description or pricing of any products you have ordered; if we do not deliver to or are unable to deliver to your address that you have specified at a reasonable cost; and where there is sufficient evidence to suggest a potential fraud issue. If we decline or cancel an order we will refund all amounts paid in respect of that order.

9. Copyright

This website contains material which is owned by, under copyright or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission.


Law and jurisdiction

These terms are subject to the laws of England and the jurisdiction of the English Courts.


The information contained in this website is for general information purposes only. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

We reserve the right to amend these terms and conditions at any time.

This site is owned and operated by Sendit UK of 20 Redwood Way, Southampton SO16 3PU. If you have any queries about these terms and conditions, or if you have any questions or comments on or about our website, you can contact us at customercare@sendit.co.uk

Effective date: 1st October 2016